FAQ


	Can I Download Your Videos? Yes! Our videos are Windows Media Video (.wmv) files. They are zipped up, ready to be downloaded to your computer. We don't stream videos over the internet. Once you download the video to your computer you can watch it as many times as you like, without being connected to the internet.


	Can I Cancel my Membership at any time? Yes you can. Winstructor is unique in that we dont sell you a single product and part company, we offer an automatically recurring subscription which means that you will always have access to our newest videos. As long as you cancel your membership before your resubscription date, you will not be charged any additional payments. You can cancel your account from within the member pages or directly from your PayPal or WorldPay Account. If you have troubles cancelling, please send us a cancellation notification and we will cancel it for you.


	Some Products have more videos than others, why is that? Unlike our competitors that wait until all videos in a package are ready to be released, we prefer to release videos as they are ready. This has 2 benefits to you. 1. You get the videos as soon as each of them are ready. 2. We can update videos rapidly as the IT World changes. We react, you get the updates. Simple and NO Waiting for the entire product line to be finished. We do however generally only release a new product when we have at least 5 completed videos available. We update ALL Video Product lines as new videos are produced, not just the extremely popular ones. Remember, you can also submit a request for a video, which we will take into consideration.


	Once I buy a training product, how long do I have to download it? There is no time limit. Did you know that when you purchase a product from Winstructor you have access to that product for life? This means that if we update a product which you purchased 6 months ago, you can come back and download the updates for free!


	Some products have long videos and some very small ones, what are these small videos all about? People just like you contact us to request videos on how to perform a specific task with a product. The result is a lot of smaller task specific videos. Do our competitors offer this? No. It's what makes Winstructor different, we listen to what you want. And if you read the previous FAQ then you'd also know that these updates are "Free" to owners of the product.


	What are these "Portable" videos all about? Since people are now more mobile than ever before, it makes it harder to find the time to sit down to watch training. For this reason we have made our entire library of training available in mp4 format for you to transfer to your portable device like your iPod, Phone, PDA and countless other portable devices. That way, you can watch our training wherever you are, on the train to work, whilst flying, at a customers site, wherever you want. And the best news is, that it doesnt cost any extra. If you are a member of our site, you can access the portable videos as well as the regular high quality videos. Its your choice. (Oh, and our competitors copied this from us as well)


	Why should I buy your products over xxx or xxx? Firstly, both of those companies (names withheld) make very good products, make no mistake and we encourage you to check them out. However, we believe we have 3 advantages over them both. Firstly, our pricing is so much lower than theirs. Hundreds of dollars less in most cases. Call them and ask them why they are so expensive. Secondly, our membership model allows us to quickly update your collection as new ideas and technologies emerge. And finally, with their products, if you buy for example, a copy of Windows Vista training, that is exactly what you get. If you subscribe to our membership plan, you get Windows Server 2003, 2008, Citrix, Exchange Server and so on. In other words, if we release a new video, or a new video series, ALL of our 3 Month and 12 Month library members can download it at no extra cost.


	Will you match other companies prices? In the unlikely event that one of our competitors has lower pricing than us, we'll beat their price whether its for 1 or a site license (unlimited). We are so confident that you'll love our products we will not let price stand in the way.


	Are your updates really Free? Absolutely! If you've purchased a product, then all subsequent video updates to that product will cost you nothing. For example, let's say you've bought a copy of our Windows 2008 training and a few months later we release some new videos for Windows 2008. Simply log in and download them. There's no time restrictions - once you've bought a product from us, updates are free for that product for life! If you have a membership subscription, then every new video released will be able to be downloaded by you immediately.


	What New Videos are in Development? You can find that out right here.


	How can I be advised of new products? Sign up to our mailing list and we'll let you know about what's new and what's coming. Alternatively, click the RSS feed icon on the News Section on the front page of this website. We'll post news of new videos right there.

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